Shipping policy

All consumer orders submitted through the Vellumi online store abide by the complete set of shipping guidelines outlined in this document. Our brand operates under a full dropshipping operational framework, meaning every physical product will ship directly from partnered third-party supplier warehouses to the delivery address you provide during checkout.

Our order processing workflow only runs on standard business weekdays; all processing work is paused throughout weekends and every official federal public holiday observed across the United States.

Our logistics network delivers goods to all fifty states within the U.S., covering Alaska and Hawaii as well. Shipping charges are automatically calculated during checkout based on each package’s total weight, physical dimensions and assigned destination shipping zone. Two delivery speed tiers are open for customer selection: cost-effective standard ground shipping and faster expedited priority shipping that carries an additional premium surcharge. All stated delivery timeframes are purely estimated reference values and cannot be fully guaranteed, as unpredictable external logistics disruptions such as extreme weather events and seasonal carrier backlogs may occur.

After inventory parcels are formally handed over to designated shipping carrier providers, an automated system alert email will be dispatched to the email address you registered at checkout. This message holds your unique tracking identification number and a direct hyperlink leading to the carrier’s official tracking portal. You may monitor live real-time delivery progress through our store’s built-in order lookup page or the independent official website belonging to your assigned shipping carrier.

If your tracking record displays a confirmed delivered status yet you have never physically received your package, your first mandatory step is submitting an official delivery investigation request straight to the relevant shipping carrier company. Once the carrier finishes its full internal inquiry process, forward your dedicated order ID serial number and complete tracking reference code to our customer service team to file an official loss compensation claim. Refund disbursements or complimentary replacement reshipments will only be formally arranged once the carrier provides written confirmation verifying permanent loss of the parcel.

All requests to alter or adjust your pre-submitted delivery address information must be sent to our official service email inbox within twelve hours immediately following successful order payment clearance. Once packages enter the cross-country transit logistics network managed by carriers, address modification applications become completely unprocessable. Vellumi accepts zero liability for misdelivered parcels caused by incomplete, misspelled or factually incorrect address information voluntarily provided by shoppers during checkout.

We offer cross-border international shipping services to a pre-vetted list of global nations and overseas territories. Every import duty applicable at the destination country, local consumption sales tax and customs brokerage administrative processing fee fall under the full financial responsibility of the receiving end customer. Vellumi will not reimburse, offset or cover any customs-related surcharges of any classification for international outbound shipping parcels.

Brand: Vellumi

Customer Service Mail: susanpage563383@outlook.com

Business Physical Premise: 1129 Odom Dr, Fayetteville NC 28304, United States