Contact information

Official Trading Name: Vellumi

Exclusive Customer Support Correspondence Address: susanpage563383@outlook.com

Fixed Permanent Physical Business Location: 1129 Odom Dr, Fayetteville NC 28304, United States

Official Support Operating Schedule: Monday to Friday, 9 AM until 6 PM Eastern Standard Time; all Saturdays and Sundays are fully off-duty with no customer service staff available for inquiries.

Standard Inquiry Response Regulation: Our full-time customer service team guarantees to send a reply to all valid customer consultation emails within 24 working hours. When reaching out to resolve order issues or submit dispute applications, make sure to attach your unique order serial number to speed up the full problem-solving procedure.

All formal business correspondence, order consultation requests and transaction dispute negotiations between purchasing shoppers and our store must take place exclusively through the designated official support email listed above. We do not accept any form of order inquiry or dispute settlement demand submitted via external third-party social media platforms or instant messaging software.