Refund policy

Vellumi sets out all terms governing item returns and monetary reimbursements for every order placed on our online store. Any wish to return goods or request a refund must be sent to our service email address within a 30-day window after the shipping carrier marks your package as delivered.

All items you intend to return need to stay unused, unwashed, free of any scratches, stains or self-made alterations. You must send back the complete original packaging, brand hang tags and all bundled accessories that arrived alongside the product. Custom made personalized merchandise, end-of-line clearance stock, digital downloadable content, gift cards and opened cosmetic or skincare products cannot be returned, swapped or refunded under any circumstances.

To put forward a return application, craft an email and include your full order identification number, clear photographs of the goods and a straightforward explanation detailing why you wish to return your purchase. Our support staff will review your submission within a single working day and issue official return authorization paperwork plus printable shipping labels once your request is approved.

Breakdown of who covers return delivery fees:
  1. If goods reach you damaged, carry factory manufacturing defects, or we dispatched an incorrect product variant due to errors in our warehouse workflow: Vellumi will cover every cost tied to return shipping with zero charges passed on to you.
  2. If you return items due to a poorly matched size, unsatisfactory color shade or simply personal preference change: You are fully responsible for all return delivery costs, and the shipping fee you paid when checking out will never be reimbursed.

    Once our receiving warehouse inspects your returned items and confirms they meet all return criteria, refunds will be transferred back to the payment method you originally used at checkout within five to seven business days. Any delays in fund processing caused by internal bank clearing procedures fall outside our sphere of control and will not qualify for extra compensation.

    For claims over damaged items: Capture clear images showing defects and send them together with your order number to our support email within 48 hours after your package arrives. After we validate the damage, you may choose either a complimentary replacement shipment or a full refund equal to the entire amount you paid for your order.

    Brand: Vellumi

    Customer Service Mail: susanpage563383@outlook.com

    Business Physical Premise: 1129 Odom Dr, Fayetteville NC 28304, United States